🐾 Frequently Asked Questions
Welcome to the Fruity Loo FAQ page! Whether you're a new customer or a returning pet parent, we've gathered the most common questions to help make your experience smooth and stress-free.
🛍️ Orders & Products
Q: How do I place an order?
A: Simply browse our online store, add your favorite items to the cart, and check out. You’ll receive an email confirmation once your order is placed.
Q: Can I change or cancel my order after it's placed?
A: We process orders quickly, but if you contact us within 2 hours of placing the order, we’ll do our best to accommodate changes or cancellations.
Q: Do you offer gift cards?
A: Yes! Fruity Loo gift cards are available in various amounts and make great gifts for pet lovers. They’re digital and delivered instantly via email.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days. Expedited and local delivery options are also available at checkout.
Q: Do you offer free shipping?
A: Yes! Orders over $50 ship for free within the [U.S.]
A: We do! If you're in our service area, we offer same or next-day local delivery on orders over $30.
🐶 Pets & Supplies
Q: Do you sell live animals?
A: At this time, we do not sell live animals online. Some of our physical locations may offer small pets – please contact your local Fruity Loo store for availability.
Q: Are your products safe and natural?
A: Absolutely. We carefully select pet foods, treats, toys, and grooming items from trusted brands with a focus on health, safety, and sustainability.
Q: I’m not sure which product is best for my pet. Can you help?
A: Yes! Contact us via chat, email, or phone — our team of pet lovers is always happy to recommend the right product based on your pet’s needs.
💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, Google Pay, and Fruity Loo gift cards.
Q: What’s your return policy?
A: Unopened and unused products can be returned within 30 days for a full refund. For details, check out our [Returns & Refunds Policy].
Q: What if I received the wrong item or something arrived damaged?
A: We're so sorry! Please contact us at support@fruityloo.com within 7 days, and we’ll make it right.